Terms of Service

Last updated: April 08, 2026

1. Acceptance of Terms

By accessing and using the TruePath Express website and services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services.

2. Services

TruePath Express provides consignment, shipping, and package tracking services. We act as a logistics intermediary, facilitating the transportation of packages from sender to recipient through our network of carriers and partners.

3. User Responsibilities

• You must provide accurate and complete information when using our services
• You are responsible for ensuring that the contents of your shipments comply with all applicable laws and regulations
• Prohibited items include hazardous materials, illegal substances, and items restricted by international shipping regulations
• You must ensure the recipient's address and contact information are correct

4. Payments

All shipping fees must be paid in full before a package enters transit. Payments are processed securely through our third-party payment provider. All prices are listed in USD unless otherwise stated. Refunds are handled on a case-by-case basis and are subject to our refund policy.

5. Package Tracking

We provide real-time tracking for all shipments processed through our platform. Tracking information is updated at each checkpoint in the delivery pipeline. While we strive for accuracy, tracking data may occasionally experience delays due to system updates or carrier-side latency.

6. Liability

• TruePath Express is not liable for delays caused by customs, weather, or other circumstances beyond our control
• Liability for lost or damaged packages is limited to the declared value of the shipment
• We are not responsible for prohibited or undeclared items in a shipment
• Claims for lost or damaged packages must be filed within 30 days of the expected delivery date

7. Insurance

All packages shipped through TruePath Express are covered by basic shipping insurance. Additional insurance coverage may be purchased at the time of shipment creation. Insurance claims are processed within 14 business days of submission.

8. Account Termination

We reserve the right to suspend or terminate access to our services for any user who violates these terms, engages in fraudulent activity, or misuses our platform in any way.

9. Modifications

TruePath Express reserves the right to modify these Terms of Service at any time. Changes take effect immediately upon posting to this page. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

10. Governing Law

These terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles.

11. Contact

For questions regarding these Terms of Service, please contact us at support@truepathexpress.com.